At Balanced Home Apothecary, we strive to provide a smooth and efficient shipping experience for all our customers. This Shipping Policy outlines the details of our shipping methods, delivery times, and related information. By placing an order with us, you agree to the terms and conditions stated in this policy.

1. Processing Time:

1.1. Order processing typically takes 1-2 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly extended. We appreciate your patience and understanding.

2. Shipping Methods and Carriers:

2.1. We offer various shipping methods to accommodate different delivery needs. The available shipping options and carriers will be displayed during the checkout process.

2.2. Depending on your location and the shipping method selected, we may use carriers such as FedEx, UPS, DHL, USPS, or other reputable shipping providers.

3. Shipping Destinations:

3.1. We currently ship to the United States.

3.2. If your location is not listed during checkout, please contact our customer support team, and we will do our best to assist you.

4. Shipping Rates:

4.1. Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping fee will be displayed during the checkout process before you complete your order.

4.2. For orders above a certain total value or during special promotions, we may offer free shipping. Please refer to the specific promotion details for eligibility criteria.

5. Estimated Delivery Times:

5.1. The estimated delivery time includes the processing time and the shipping time. It gives you an approximate idea of when your order is expected to arrive.

5.2. Estimated delivery times may vary depending on your location, the shipping method selected, and unforeseen circumstances (e.g., customs delays, extreme weather conditions).

5.3. Please note that the estimated delivery time is not a guaranteed delivery date. While we make every effort to deliver your order within the estimated timeframe, delays may occur occasionally.

6. Order Tracking:

6.1. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and location of your package.

6.2. If you have an account with us, you can also log in to your account to view the order status and tracking details.

7. Customs and Duties:

7.1. For international orders, please be aware that your package may be subject to customs duties, taxes, or other import fees imposed by your country's customs authorities.

7.2. The recipient is responsible for any additional charges related to customs clearance. We recommend contacting your local customs office for more information about potential charges.

8. Shipping Issues:

8.1. If you encounter any problems with the shipping of your order, such as a delay or damaged package, please contact our customer support team. We will investigate the issue and work to resolve it as quickly as possible.

9. Changes to the Shipping Policy:

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.

10. Contact Us:

If you have any questions, concerns, or requests related to our Shipping Policy, please contact us here.

Thank you for shopping with us at Balanced Home Apothecary. We appreciate your business!